Effective Date: 28 July 2026
At KHOJOPAO PRIVATE LIMITED, we aim to provide a fast, safe, and reliable delivery experience for your orders of fresh fruits, vegetables, eggs, fresh herbs, flowers, and other daily essentials.
This Shipping & Delivery Policy explains how we process, pack, and deliver your orders through our platform.
1. Delivery Availability
We currently provide delivery services across available locations in India.
Delivery availability depends on:
Your delivery location
Service availability in your area
Local delivery coverage
Product availability
Some remote or restricted locations may have limited delivery options or longer delivery timelines.
2. Order Processing
Once your order is successfully placed and payment is confirmed:
Orders are processed as quickly as possible.
Fresh products are selected, checked, and packed before dispatch.
Orders placed on weekends or public holidays will be processed on the next working day, wherever applicable.
Due to the fresh and perishable nature of our products, processing time may vary depending on product availability and delivery location.
3. Delivery Time
Our estimated delivery timelines are:
Same-day or scheduled delivery: Based on location availability
Standard delivery: As per the delivery slot selected during checkout
Delivery time may vary due to:
Location
Weather conditions
Product availability
Traffic conditions
Operational factors
Remote areas may require additional delivery time.
4. Shipping Charges
Shipping and delivery charges, if applicable, will be displayed during checkout before order confirmation.
Charges may depend on:
Delivery location
Order value
Product quantity
Delivery requirements
We may offer free delivery promotions or special offers from time to time. Any such offers will be clearly displayed on our website.
5. Fresh Product Handling & Packaging
We take reasonable care while preparing your order by:
Selecting quality products
Ensuring proper packaging
Following safe handling practices
Preparing orders according to delivery schedules
As fresh products are naturally variable, slight differences in appearance, size, or colour may occur.
6. Order Tracking
Once your order is processed or dispatched:
You may receive order updates through email, SMS, or other communication channels.
Tracking details may be provided where applicable.
You can monitor your order status through available tracking options.
7. Delivery Guidelines
To ensure smooth delivery, customers should:
Provide complete and accurate delivery information
Provide a reachable phone number
Ensure someone is available to receive the order
Check the order at the time of delivery
KHOJOPAO PRIVATE LIMITED is not responsible for delays or failed deliveries caused by incorrect address details, unavailable recipients, or incorrect contact information.
8. Damaged, Missing, or Incorrect Orders
If you receive:
Damaged products
Missing items
Incorrect products
Spoiled or poor-quality fresh items
Please contact us within 24 hours of delivery.
You may be required to provide:
Order ID
Product details
Clear images or videos of the issue
Claims submitted after the specified timeframe may not be accepted.
9. Delivery Delays
While we make every effort to deliver orders on time, delays may occur due to:
Bad weather conditions
Traffic restrictions
Delivery partner delays
Supply-related issues
Government restrictions
Unexpected operational challenges
We are not responsible for delays caused by circumstances beyond our reasonable control.
10. Undelivered or Returned Orders
An order may be returned or marked undelivered due to:
Incorrect delivery address
Customer unavailable at the delivery location
Multiple unsuccessful delivery attempts
Refusal to accept the order
Additional delivery charges may apply for re-delivery requests where applicable.
11. Cancellation After Dispatch
Once an order has been prepared or dispatched:
Cancellation may not be possible due to the perishable nature of fresh products.
Customers may contact our support team for eligible concerns after delivery.
Refunds, where applicable, will be processed according to our Return & Refund Policy.
12. Contact Us
For any shipping or delivery-related questions, please contact us:
KHOJOPAO PRIVATE LIMITED
Address:
Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301
📧 Email: info@khojopaoproduce.com
📞 Phone: +91 7042157893