Effective Date: 28 July 2026
At KHOJOPAO PRIVATE LIMITED, we want you to have a convenient and reliable shopping experience when purchasing fresh fruits, vegetables, eggs, fresh herbs, flowers, and other daily essentials from our platform.
Due to the natural and perishable nature of fresh products, our return, replacement, cancellation, and refund process is designed to ensure customer satisfaction while maintaining product quality and safety.
By placing an order on our website, you agree to the terms mentioned below.
1. Return & Replacement Eligibility
We accept requests for returns, replacements, or refunds in the following situations:
Product received is damaged
Product received is spoiled or not fresh upon delivery
Wrong product delivered
Product quantity received is incorrect
Product quality does not meet acceptable standards
Product is missing from the order
Basic Conditions
To request a return, replacement, or refund:
The request must be raised within 24 hours of delivery for fresh and perishable products.
Customers must provide their order details.
Clear images or videos of the product may be required for verification.
Products should not be consumed or altered after delivery.
Due to the perishable nature of fresh items, requests submitted after the specified timeframe may not be accepted.
2. Non-Eligible Items
The following items are generally not eligible for return or replacement:
Products damaged due to improper storage after delivery
Products that have been consumed or partially used
Products damaged due to customer handling
Requests made after the allowed reporting period
Products affected due to incorrect storage conditions after delivery
Items marked as non-returnable on the website
3. Fresh Product Quality Concerns
We carefully select and pack fresh products before delivery.
However, natural products may vary in:
Size
Colour
Shape
Texture
Seasonal availability
Minor natural variations do not qualify as defects.
If you receive products that are damaged, spoiled, incorrect, or unacceptable in quality, please contact us immediately with supporting details.
4. How to Request a Return or Refund
To raise a request:
Contact our customer support team within the applicable timeframe.
Share your Order ID and registered contact details.
Provide clear photos or videos showing the issue.
Our team will review the request.
Once approved, we will process the replacement or refund.
Important: Requests submitted without proper order details or verification information may not be accepted.
5. Replacement Process
If your request is approved:
We will try to replace the affected product with the same or similar item, subject to availability.
If replacement is unavailable, we may provide a refund or suitable alternative.
Replacement depends on product availability and delivery location.
6. Refund Process
Once your refund request is approved:
Refunds will be processed to the original payment method used during purchase.
Refund processing time: 3–5 business days after approval.
Banks, payment gateways, or financial institutions may take additional time to reflect the refund.
If you do not receive your refund within the expected timeframe, please contact our support team.
7. Refund Amount
Refunds may include:
Product value for eligible items
Applicable delivery charges where required due to service issues
Refund eligibility will be determined after reviewing the concern and order details.
8. Delivery Issues
If your order is:
Delivered incorrectly
Missing products
Damaged during delivery
Delayed significantly due to operational issues
Please contact us as soon as possible after receiving the order.
We will review the issue and provide an appropriate resolution.
9. Order Cancellation
Orders can be cancelled before processing or dispatch.
Once an order has been prepared or dispatched:
Cancellation may not be possible.
Customers may contact support regarding eligible issues after delivery.
Refunds for approved cancellations will be processed within 3–5 business days.
10. Payment Issues
If payment is deducted but your order is not successfully placed:
Please contact our support team with payment details.
After verification, eligible refunds will be processed to the original payment method.
11. Changes to This Policy
KHOJOPAO PRIVATE LIMITED reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will become effective immediately after being published on this page.
Continued use of our website after updates means you accept the revised policy.
12. Need Help? Contact Us
Our customer support team is available to assist you with returns, replacements, cancellations, and refunds.
KHOJOPAO PRIVATE LIMITED
Address:
Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301
📧 Email: info@khojopaoproduce.com
📞 Phone: +91 7042157893
🕒 Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)