Effective Date: 28 July 2026
At KHOJOPAO PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and safeguard your personal data when you visit our website, create an account, place an order, or use our services.
KHOJOPAO PRIVATE LIMITED operates as an online platform providing fresh fruits, vegetables, eggs, fresh herbs, flowers, and other daily essentials. We are committed to ensuring that your personal information is handled securely and transparently in accordance with applicable Indian laws.
By accessing our website, creating an account, placing an order, or providing your personal information, you agree to the practices described in this Privacy Policy.
1. Who We Are
KHOJOPAO PRIVATE LIMITED operates this website and is responsible for handling your personal information.
We process personal data in compliance with applicable Indian laws, including:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023
2. Information We Collect
When you use our website or purchase our products, we may collect the following information:
Information You Provide Directly
This may include:
Full name
Email address
Phone number
Billing address
Delivery/shipping address
Order details
Product preferences
Account information
Communication details when you contact customer support
Order & Delivery Information
To fulfil your orders, we may collect:
Delivery location
Order history
Preferred delivery instructions
Information required for successful delivery of fresh products
Payment Information
Payments are processed securely through authorised third-party payment providers.
We do not store your complete debit card, credit card, UPI, or banking details on our servers.
Automatically Collected Information
When you browse our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Cookies and usage data
Referral sources
3. Consent to Data Collection and Processing
By accessing our website, registering an account, placing an order, subscribing to communications, or using our services, you provide consent for the collection, storage, processing, and use of your personal information as described in this Privacy Policy.
Where required, we may request additional consent for specific activities such as promotional communication or personalised services.
You may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect processing already carried out lawfully before withdrawal.
4. How We Use Your Information
We use your information to provide a secure, reliable, and convenient shopping experience.
Your information may be used for:
Processing and delivering fresh fruits, vegetables, eggs, herbs, flowers, and other products
Managing customer accounts
Confirming and tracking orders
Communicating order updates and delivery information
Providing customer support
Handling refunds, cancellations, and complaints
Improving website performance and user experience
Maintaining product quality and service standards
Preventing fraud and unauthorised transactions
Complying with legal and regulatory requirements
With your permission, we may also send:
New product updates
Seasonal offers
Discounts
Promotional communications
5. Legal Basis for Processing
Under applicable data protection laws, including the Digital Personal Data Protection Act, 2023, we process your personal information based on:
Your consent
Performance of a contract (such as processing and delivering your orders)
Compliance with legal obligations
Legitimate business interests, including fraud prevention, website security, and service improvement
6. Your Choices and Control
You have control over your personal information.
Marketing Preferences
You may unsubscribe from promotional emails or messages at any time by:
Using the unsubscribe option provided in communications
Contacting us at info@khojopao.com
You will continue to receive essential service-related communications such as order confirmations and delivery updates.
Withdrawal of Consent
You may withdraw your consent by contacting:
Email: info@khojopao.com
Phone: +91 7042157893
Withdrawal may affect certain services that require your information to operate.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil business, legal, accounting, regulatory, security, and customer service requirements.
Typical retention periods include:
Order and transaction records: Up to 8 years for legal and tax compliance
Customer account information: Until account deletion or as required for business purposes
Customer support records: As required for resolving queries and disputes
Marketing information: Until you withdraw consent or unsubscribe
After the retention period, your information will be securely deleted, anonymised, or disposed of according to applicable laws.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing and shopping experience.
Cookies help us:
Remember customer preferences
Improve website functionality
Analyse website traffic
Understand customer behaviour
Provide a smoother shopping experience
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
9. Sharing of Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers, including:
Payment gateway providers
Delivery and logistics partners
Website hosting providers
Technology service providers
Customer support providers
Government authorities or legal agencies when required by law
All third parties are required to maintain appropriate confidentiality and security standards.
10. Data Security
We take reasonable security measures to protect your personal information, including:
SSL encryption
Secure website infrastructure
Restricted access controls
Secure payment processing
Regular monitoring of systems
While we take appropriate measures to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
11. Fresh Product Information
As we provide fresh products including fruits, vegetables, eggs, herbs, and flowers:
Product availability may depend on seasonal supply and stock conditions.
Product quality checks are performed before delivery.
We may use your delivery information to ensure timely and safe delivery.
We may contact you regarding substitutions or order-related changes when required.
12. Children’s Privacy
Our services are intended for individuals aged 18 years and above.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor without appropriate consent, we will take steps to delete such information.
13. Your Rights Under DPDP Act, 2023
You have the right to:
Access your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Withdraw consent
Raise grievances
Nominate a person to exercise rights on your behalf
To exercise these rights, contact us using the details provided below.
14. International Data Transfers
Your information may be processed, stored, or transferred to locations outside your state or country where our technology providers, hosting partners, payment providers, or service partners operate.
Where such transfers occur, we take reasonable steps to ensure your information remains protected in accordance with applicable laws and this Privacy Policy.
15. Grievance Officer
If you have any concerns regarding your personal information or privacy, you may contact our Grievance Officer:
Grievance Officer
Name: Chirag
Email: grievance@khojopaoproduce.com
Address:
Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301
Phone: +91 7042157893
We aim to address and resolve privacy-related concerns within 30 days.
16. Third-Party Links
Our website may contain links to third-party websites, payment services, or external platforms.
We are not responsible for the privacy practices, security, or content of these third-party websites. We recommend reviewing their privacy policies before sharing personal information.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal requirements.
Any updates will be published on this page with a revised effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
18. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy, please contact us:
KHOJOPAO PRIVATE LIMITED
Address:
Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301
Email: info@khojopaoproduce.com
Phone: +91 7042157893