Effective Date: 28 July 2026
Welcome to KHOJOPAO PRIVATE LIMITED. These Terms & Conditions explain the rules and guidelines for accessing our website and purchasing products from our platform.
KHOJOPAO PRIVATE LIMITED operates as an online marketplace offering fresh fruits, vegetables, eggs, fresh herbs, flowers, and other daily essentials. These terms govern your use of our website, account, orders, deliveries, and related services.
By accessing or using our website, placing an order, or creating an account, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.
1. Use of Our Website
To use our website, you must:
Be at least 18 years old, or access the website under the supervision of a parent or legal guardian
Provide accurate and complete information when required
Use the website only for lawful purposes
Follow all applicable laws and regulations
You must not:
Attempt unauthorised access to our website, servers, or systems
Introduce viruses, malware, or harmful code
Misuse website features or services
Use the website for fraudulent activities
Interfere with website security or operations
Any violation may result in restriction of access or legal action.
2. Account Responsibility
If you create an account with KHOJOPAO PRIVATE LIMITED:
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities performed through your account.
You must provide accurate personal and delivery information.
You must immediately inform us if you suspect unauthorised access or misuse.
We reserve the right to suspend or terminate accounts involved in suspicious, fraudulent, or prohibited activities.
3. Product Information & Availability
We make reasonable efforts to provide accurate information about our products, including:
Product descriptions
Prices
Availability
Images
Product details
However:
Fresh products may vary slightly in size, colour, appearance, and availability due to natural variations.
Product images are for reference purposes only.
Seasonal availability may affect certain fruits, vegetables, flowers, and herbs.
Product availability may change without prior notice.
We reserve the right to update, replace, or discontinue products at any time.
4. Fresh Product Quality
At KHOJOPAO PRIVATE LIMITED, we aim to provide fresh and quality products.
We take reasonable measures to ensure:
Freshness checks before dispatch
Proper handling and packaging
Safe delivery practices
However, as fresh products are natural items, minor variations may occur.
Customers should inspect products upon delivery and report any quality concerns within the applicable return or refund period.
5. Pricing & Payments
All prices displayed on our website are listed in Indian Rupees (₹).
Pricing may include applicable taxes, where required.
We reserve the right to:
Update product prices without prior notice
Correct pricing errors
Modify offers and discounts
Payments are processed securely through authorised third-party payment providers.
We do not store your complete payment details, including card or banking information.
6. Orders, Confirmation & Cancellation
Placing an order does not guarantee acceptance.
We reserve the right to cancel or refuse orders due to:
Product availability issues
Incorrect pricing or technical errors
Payment failures
Incorrect delivery information
Suspected fraudulent activity
Customers may request cancellation before order processing or dispatch, subject to our cancellation policy.
Refunds for eligible cancellations will be processed according to our Refund Policy.
7. Delivery & Shipping
We provide delivery services for fresh products based on available locations and delivery schedules.
Delivery timelines are estimated and may vary due to:
Location
Weather conditions
Product availability
Traffic conditions
Logistics issues
Unforeseen circumstances
Customers are responsible for:
Providing accurate delivery details
Ensuring someone is available to receive the order
Checking products at the time of delivery
We are not responsible for delays caused by external logistics partners or circumstances beyond our control.
8. Returns, Replacements & Refunds
Returns, replacements, and refunds are governed by our separate Return & Refund Policy.
General conditions:
Products must meet eligibility requirements mentioned in our refund policy.
Fresh products may have limited return eligibility due to their perishable nature.
Customers must report damaged, incorrect, or quality-related issues within the specified timeframe.
Required proof, such as order details or product images, may be requested.
Refund decisions will be made after verification of the reported issue.
9. Product Substitution
Due to the seasonal and perishable nature of fresh products, certain items may occasionally become unavailable.
If a product is unavailable, we may:
Contact you for approval of a suitable replacement
Provide an alternative product of similar value
Process a refund for the unavailable item
10. Intellectual Property Rights
All content available on our website, including:
Website design
Text and descriptions
Images and graphics
Logos and branding
Product information
Website layout
is owned by KHOJOPAO PRIVATE LIMITED and protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use any website content without prior written permission.
11. Limitation of Liability
KHOJOPAO PRIVATE LIMITED shall not be responsible for:
Indirect or consequential losses
Loss of profits, business opportunities, or data
Website interruptions or technical issues
Delays caused by third-party services
Product quality variations caused by natural factors
Our maximum liability, if applicable, shall not exceed the amount paid by you for the specific product or order related to the claim.
12. Customer Responsibility & Indemnity
You agree to protect and hold harmless KHOJOPAO PRIVATE LIMITED, its directors, employees, partners, and representatives from claims, damages, or losses arising from:
Violation of these Terms & Conditions
Misuse of the website
Providing incorrect information
Fraudulent activities
Violation of applicable laws or third-party rights
This obligation continues even after you stop using our services.
13. Third-Party Services & Links
Our website may include links to third-party websites, payment gateways, delivery partners, or external services.
We are not responsible for:
Third-party content
Privacy practices
Security measures
Availability of external services
Your use of third-party services is subject to their own terms and policies.
14. Events Beyond Our Control (Force Majeure)
We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control, including:
Natural disasters
Extreme weather conditions
Government restrictions
Pandemics
Supply chain disruptions
Transportation failures
Internet or technology failures
Security incidents
During such events, services may be temporarily affected.
15. Suspension & Termination
We reserve the right to suspend, restrict, or terminate access to our website or services if:
These Terms are violated
Fraudulent activity is detected
Required by law
Necessary to protect customers, business operations, or website security
Upon termination, your access rights will immediately cease.
16. Dispute Resolution
If any dispute arises, both parties will first attempt to resolve the matter through mutual discussion.
If the dispute remains unresolved for 30 days, it shall be referred to arbitration.
Arbitration details:
Governed by the Arbitration and Conciliation Act, 1996
Conducted by a sole arbitrator appointed in accordance with applicable law
Location: Noida, Uttar Pradesh
Language: English
The arbitrator’s decision shall be final and binding.
17. Governing Law
These Terms & Conditions are governed by the laws of India.
Courts located in Noida, Uttar Pradesh shall have jurisdiction, subject to arbitration provisions.
18. Updates to These Terms
We may update or modify these Terms & Conditions from time to time.
Changes will become effective once published on this page.
Your continued use of our website after updates means you accept the revised terms.
19. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact:
KHOJOPAO PRIVATE LIMITED
Address:
Upper Ground Floor, A-13, Graphix Tower 2
Sector 62, Noida, Uttar Pradesh – 201301
📧 Email: info@khojopaoproduce.com
📞 Phone: +91 7042157893